Help
ARTYARD is where artists show work in progress, find each other on a map, and make things together. If something does not work, write to us: we answer.
Write to us
artyard.lab@gmail.com: for a technical problem, a question, a report, or a request to erase your data. It is a real address, read by a real person.
Tell us what you were doing when it happened and which phone you use: that is what lets us find it.
Signing in
There are two ways in: with your email and password, or with a link sent to your email.
- The link does not arrive? Check your spam. A six-digit code is sent with the link: you can type it on the waiting screen instead.
- The link no longer works? Some mail services open links to check them, and an ARTYARD link works only once. Ask for another one, or use the code.
- Forgot your password? On the sign-in screen, choose to sign in with a link: once inside, you can set a new password in the settings.
Appearance and accessibility
In the settings, Appearance lets you choose Auto (like your phone), Light or Dark, and Text size makes the whole screen bigger.
When you post a photo, the Description (for VoiceOver) field lets you describe it for people with low vision. It is optional, and it changes everything for them.
When you are offline, a banner says so at the top of the screen. Wait for the network to come back before sending anything.
Deleting your account
You do it from the app, without writing to us and without giving a reason: your profile, then the Settings icon at the top, then at the very bottom of the screen: Delete my account. You are asked to confirm before anything goes.
It deletes your profile, your sessions, your messages, your posts and your whole studio, captures included. It is final. What gets erased is detailed in the privacy policy.
Just want to disappear for a while? In the same place, just above, “Pause my profile” hides you from others without erasing anything. You can bring everything back whenever you like.
If you cannot open your account to delete it, write to artyard.lab@gmail.com and we will do it for you.
Reporting someone or something
On someone else’s post, or on their profile, the three dots “…” open three actions, from the gentlest to the firmest:
- Hide: the person no longer appears in your feed. They are not told.
- Block: it cuts both ways. You no longer see each other, and your messages go too. They are not told either.
- Report: you say what happened, and someone reads it.
On your own posts, the same three dots offer something else: edit, or delete. After deleting, “Undo” stays on screen for a few seconds.
For anything serious, write to us directly at artyard.lab@gmail.com.
Subscription
Most of ARTYARD is free. If you subscribed from an iPhone, it is managed in your phone’s settings (Settings, your name, Subscriptions) and not by us: Apple charges it and cancels it.